Shropshire Learning Gateway

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How to contact our Helpdesk

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For all of your support and advice requirements, our locally based service desk is available for you to contact either via one of the following methods:

Email: ets@shropshire.gov.uk

Telephone: 01743 254230

Online: Helpdesk Support Request

Technical Service Desk Availability

Monday to Thursday 08:00 – 18:00
Fridays 08:00 - 16:00
Bank Holidays & Christmas period Closed

SIMS Service Desk Availability

Monday to Friday term time 08:15 - 16:00
Monday to Friday school holidays 09:00 - 15:00
Bank holidays and Christmas period Closed

The table above shows when our Service Desk is open. If you ever need to get in touch with us outside of these hours, then you will be able to contact us via ets@shropshire.gov.uk